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What are AI agents and how can you create one for your operation?
Understand the difference between a chatbot and an AI agent connected to business data, tools, and rules.
8 min readAn agent performs a task with context
Beyond conversation, an agent can retrieve information, use tools, follow rules, and route an action to the right person.
Define a clear workflow
The best first agent usually solves a focused process: triage, support, document lookup, recommendations, or request tracking.
Integration and security are part of the project
Permissions, trusted sources, logs, and human review should be considered from the start so automation remains useful and responsible.